If your Passport has been lost or stolen, we will help you get started in the right direction. Don't
be overwhelmed. We are here to assist you each step of the way.
First, you will need to gather all of the required information (listed below) and then take
them to the nearest Acceptance Agent
to seal your documents and then send your package to us via Federal Express. You will need to
complete one government form called the DS-11
as well as the LOA
Form (which stands for Letter Of Authorization... it authorizes us to process your passport paperwork).
Then download and complete the PassportMax Order Form with payment information and fax it to us at: (512) 469-5951.
(Click each item for more detail):
Complete, download & print the DS-11 Form from the government website.
Here is the link: https://pptform.state.gov/FraudAbuseNotice.aspx?form After you submit that you have read the disclaimers on the first page, the second page will have 3 sections. Click “Continue” beneath the option that reads “Apply for a Passport Book”. NOTE: Do NOT sign the application form until a Passport Acceptance agent instructs you to do so.
Complete our LOA (Letter Of Authorization).
The Letter Of Authorization simply enables us to act in the capacity necessary to resolve and answer any problems that may arise, to submit your passport application and to pick up your passport (and any related documents) when it has been issued by the Passport Agency. Get LOA here. * IMPORTANT: Must print and complete 2 copies of the LOA.
A Statement regarding Lost, Stolen or Damaged Passport - Form DS-64.
This form must be fully completed and signed. It is needed to prove to the U.S. State Department that you have had your Passport either lost or stolen. It must be completed in detail. Click here to get the form.
We need a proof of your U.S. citizenship.
This would be one of the following: ORIGINAL certified copy of U.S. Birth Certificate; or a previous valid U.S. passport; or Report of Birth Abroad (Form FS-240); or Certification of Birth Abroad (Form DS-1350); or Certificate of Citizenship or Naturalization from USCIS. NOTE: A certified birth certificate has a registrar’s raised, embossed, impressed or multicolored seal, registrar’s signature and the date the certificate was filed with the registrar’s office; which must be within 1 year of your birth. Please note that some short (abstract) versions of birth certificates may not be acceptable for passport purposes.
We need 2 passport photographs.
Must be recent, identical and 2x2 inches.
We need a copy of your travel itinerary.
A copy of either your airline ticket(s) or flight itinerary will serve as the required proof regarding your departure date.
We need your $170 check made payable to the U.S. Dept. of State, as well as a $25 CASH execution fee to the Acceptance Agent.
This is the government fee. Your payment to us is for expediting of the processing of your paperwork, but the Federal Government will still require its standard fees for Lost or Stolen Passport Replacement. NOTE: Please indicate your Date of Birth in the memo field of your check.
We need your payment to us.
Download and complete the PassportMax Order Form with your payment information and fax it to: (512) 469-5951.
Payment is $250.00 for 24 hours, $200.00 for 2-5 days, $100.00 for 6-11 days, $60.00 for 12-15 days. We accept American Express, Visa, MasterCard, Discover or payment by check.
Now, if you are certain that you have followed and completed all of the above steps, gather everything together and head to your nearest Fed-Ex drop off location. Click Here to locate a nearby Fed-Ex drop off location.
For 24-Hour RUSH Service, package MUST be Fed-Ex'ed (using Fed-Ex First 8:30 a.m. delivery).
Be sure to save your Fed-Ex Tracking ID!
(Sorry, but we can’t accept faxed or emailed documents.)
Instructions for Lost or Stolen Passport
